4biz myDesk & AWS: Your IT service management in the cloud
Transform IT Service Management with 4biz MyDesk on AWS
A smarter way to manage IT services
4biz myDesk empowers IT teams to become a strategic enabler of business success —optimizing service delivery, streamlining operations, and enhancing user experience. With intelligent automation and an intuitive interface, organizations can focus on what truly matters: delivering seamless support that keeps the business running efficiently.
By leveraging AWS infrastructure, myDesk ensures high availability, scalability, and security, making it the ideal choice for organizations looking to modernize their IT service management.
Maximize the full potential of IT to accelerate business success.
4biz MyDesk transforms IT service management into a strategic enabler for business operations, ensuring that technology supports growth, agility, and efficiency.
Automation that frees IT to focus on what matters
Empower IT and elevate user experience
Enable IT teams to deliver faster, smarter support while providing employees and customers with a seamless, intuitive service experience.
Actionable insights for continuous improvement
Leverage real-time analytics and comprehensive reporting to gain deep insights, enhance decision-making, optimize service levels, and ensure IT operations are fully aligned with evolving business priorities and strategic objectives.
Get MyDesk on AWS marketplace
Security and compliance without compromise
MyDesk Custom Portfolios: Tailored solutions for every department
IT Support
- Technical support for computers and peripherals.
- VPN access requests.
- Network monitoring and maintenance.
- Backup management and data security.
- Requests for new software or updates.
SAC
- Incident and complaint reporting.
- Product exchange or return requests.
- Order status tracking.
- Resolution of common questions through the knowledge base.
- Feedback and satisfaction surveys.
Human Resources (HR)
- Vacation and leave requests.
- Payslip and income statement issuance.
- Enrollment and management of health and dental plans.
- Transportation allowance and benefits requests.
- Resume analysis and tracking.
Customer Advocacy
- Formal complaint registration.
- Internal or external improvement suggestions.
- Compliments and feedback for teams or services.
- Requests related to compliance and ethics.
Financial Department
- Payment and reimbursement requests.
- Invoice issuance and submission.
- Cash flow analysis and financial reporting.
- Pending payment tracking.
- Expense advance requests.
Administrative Office
- Meeting room scheduling and reservations.
- Corporate event organization.
- Document and file management.
- Corporate transportation requests.
Marketing
- Planning and approval of advertising campaigns.
- Creation of graphic and audiovisual materials.
- Social media publication requests.
- Lead management and campaign metrics tracking.
Facilities
- Repair requests for equipment and facilities.
- Replacement of damaged furniture or equipment.
- Planning and execution of renovations or painting.
- Management of cleaning and sanitization of environments.
Supplies
- Purchase requests and material replenishment.
- Inventory and stock management.
- Requests for specific items for projects or events.
- Tracking of supply orders.
Ready to learn more?
Contact us to learn more about myDesk and AWS.
Run2biz is a global IT company focused on developing agile technological solutions that simplify and generate real value in the day-to-day activities of organizations.